Returns and Refunds
If you need to return or exchange your order for any reason, we are here to help!
We offer returns or exchanges within 14 days of receiving your order . The return or exchange is the customer's responsibility. You can return the product in exchange for a shopping voucher, a different product or a direct refund with the original payment method.
Exceptions to our return and exchange policy :
We ask you to take note of the following exceptions:
discounted items:
- Items purchased on sale are final and cannot be returned or exchanged.
Product conditions:
- Items must not show visible signs of wear or use.
- Each product must be returned with all original packaging, including accessories.
- The original box (if present) is considered an integral part of the product and must not be damaged or used as the only external packaging.
Return procedure :
Notification of return request:
- Within 14 days of receiving the order, the customer must send an email to notbad.lab25@gmail.com to notify their intention to return or exchange.
Return conditions:
- The product must be returned in its original condition (as described above).
- The product must be shipped within 14 days of the customer notifying the return.
shipping:
- The return of products is under the customer's responsibility and must be done via an express courier with tracking.
- Shipping costs for returns or exchanges are entirely borne by the customer.
- The shipment remains under the complete responsibility of the customer until the receipt is confirmed by notbad .
Return address:
- Products must be returned to the following address:
Biasissi
Via Trezzo 56
30174 Mestre (VE)
Italy
more information :
- It will usually take 10 days to receive your refund, replacement product or voucher.
- Return shipping costs are the responsibility of the customer.
- notbad reserves the right to refuse returns that are not authorized or do not comply with the conditions described above. In these cases, the merchandise will be returned to the sender at the original shipping address.
For any further questions, you can contact us via email at: notbad.lab25@gmail.com .
Legal information
Company Name: Biasissi 3.0 Srl
Address: Via Guglielmo Pepe 12, 30172, Mestre (VE)
VAT number: IT0461680275
PEC: biasissi3.0srl@legalmail.it
Contact Email: notbad.lab25@gmail.com
Phone: +39 348 812 6974